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Frequently Asked Questions

Frequently Asked Questions
"Oh! You have some questions about using our site? I have some questions too! Where are my goodies? When am I getting fed? When are you going to brush me?"

"Here are some answers to your most commonly asked questions. If you cannot find your answer here, please do not hesitate to contact us. "





How am I protected on your site? How do I know my information is safe?

Your privacy on the Internet is of the utmost importance to us. At Maxie's Gifts & More, we want to make your experience online satisfying and safe. Our policy is located on our Privacy Policy Page.

How can I contact you?

You can contact us in a variety of ways. Please refer to the Contact Us page and choose the most convenient option.

How do I ask questions about the pet gifts and supplies you sell?

You can ask questions about our products in a variety of ways:

  • You can send an email to our customer service department.
  • You can fill out the contact form on the Contact Us page
  • You can write Maxie an email.
How can I snail mail an order to you?

Information about sending us order without using the internet can be found on the "How to Place an Order" page. See the section called "Placing an Off-line Order" for more details.

How can I pay for my order?

You can pay for your order in a variety of ways:

  • Visa
  • Master Card
  • American Express
  • Discover Card
  • PayPal
  • eCheck

You can place order using a check or money order. Information about sending us an order without using the internet can be found on the "How to Place an Order" page. See the section called "Placing an Off-line Order" for more details.

How do you handle out-of-stock items?

There are rare occasions when an item ordered, is out of stock. In this event, our customer service department will notify you immediately to discuss the situation with you.

The following courses of action may be possible:

  • If the item will be in stock in a reasonable amount of time, you may allow us to ship the item when it is restocked.
  • You may choose another item of an equal value.
  • You may request that we reimburse your payment in full as long as the item has not been shipped.


How do I send Maxie an email?

You can send Maxie an email by using the form in the contact us page".

How do I sign up for your upcoming monthly newsletter?

You can sign up for our upcoming monthly newsletter by going to the Contact Us page, go to the bottom of the page, enter your email address in the text box next to the Subscribe Button, and then click the Subscribe Button. You can also sign up by going to our Newsletter page.

How are my shipping charges calculated?

Shipping charges are calculated on the total weight of the items in your order and your shipping choices. There are no hidden charges or fees in our shipping charges.

How does my order ship?

Unless specified, all items are shipped through UPS. Shipments are sent via UPS ground. Please contact us to inquire about other forms of shipment.

Sometimes, your order may be shipped in multiple packages (more than one package), and delivered at different times or on different days.

We cannot deliver packages to a "P O Box".

Please note: "Free Shipping" offers are shipped by the least expensive method.

Please note: Products that offer "Free Shipping" are labeled as "Free Shipping", within the item's description, on the product page.

Please note: There may be times your entire order or part of your order may be shipped by a different shipping carrier such as FED EX, or USPS.

Please Note: For shipping outside of the lower 48 states, please contact us prior to placing your order.

Please Note: We do not ship to APO/FPO addresses.

How do I ask questions about my order?

If you have questions about your order, please contact us by using the form on the Contact Us page.

What if I cancel my order?

We will make every effort to accommodate a cancellation request as long as the order has not been shipped. If your order has shipped, it cannot be canceled. Please refer to our return policy for further information on shipped orders. All orders canceled, but not shipped, will be charged a 10% cancellation fee.

How can I return an item?

You can receive Information on item returns by using the form on the Contact US page.

In your email please include the following information:
  • What product you are returning?
  • Why you are returning it?
  • What you would like us to do?


If you receive any item in your order in a damaged condition, please contact us immediately by using the form on the Contact Us page.

Please note: Books, videos, and music disks cannot be returned unless they are defective. If they are defective, they will be replaced with the same title only.

What is your return policy?

We want you to be completely satisfied with your on-line shopping experience. Depending on the item, you may be entitled to an exchange or refund of the purchase price.

All return item requests must be made, and the item returned, within 30 days of the purchase date. You must contact us for instructions on returning your purchase.

A full refund will be issued if the following conditions occur:
  • The item is broken or defective
  • The item you received is not the item you ordered.


If the item is not broken or defective, we will (at our discretion):
  • Issue a credit or refund the purchase price of the item.
  • Shipping charges will not be refunded unless the item is broken or defective.
  • A re-stocking fee will likely be charged for most returns.
  • A re-stocking fee will be charged for all items that feature Free Shipping.
  • You are responsible for paying return shipping charges.

Please Note: There are no exchanges or refunds on Wouf Poof items unless the item is defective.

Please Note: There are no exchanges or refunds on Merry Products items unless the item is defective.

Please note: Books, videos, and music disks cannot be returned unless they are defective. If they are defective, they will be replaced with the same title only.

Please Note: See information below for policies regarding Wouf Poof or Gel-Pedic Pet Beds.

How can I return a Wouf Poof or Gel-Pedic Pet Bed?

If the item was shipped to you in a damaged condition, please contact us immediately. The item will be replaced with the same item only.

Please Note: We are very sorry, but unless the item was shipped to you in a damaged condition, all purchases of these items are final, no returns will be accepted.

How can I order an item from your website if I live outside of the United States?

We do not ship internationally.

How can I easily find an item on your site?

You can easily find pet gifts and supplies on our site by clicking on the menu categories located on the left of the web page.

If you are having trouble locating an item, you can easily search through our site in a variety of ways:

  • Type the item in the text box next to the word search and click the magnifying glass. This feature is located on the top of every page on our web site.
  • Click on the Site Map option from the menu located on the left side of the page. This will bring up a listing of every page on our web site.


The color or shade of the item I purchased does not look like the item in the picture on your web site. Why?

Sometimes, due to the different types of computer monitors or video hardware and/or software installed, items may appear lighter or darker or shades of different colors may differ.


When placing your order, please keep in mind we only ship to the 48 contiguous United States.We do not ship to Alaska, Hawaii, outside of the United States, to PO Boxes, or to APO/FPO addresses.

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Prices subject to change without notice.